About our privacy policy
Creationhub cares about your privacy. We only process data that we need for (improving) our services and we
improve our services and handle the information we have collected about you and your use of our services with care.
our services. We never make your data available to third parties for commercial purposes.
third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Creationhub. The effective date for the validity of these terms and conditions is 06/05/2022.
When a new version is published, all previous versions cease to be valid. This privacy policy describes what information about you
collected by us, what this data is used for, with whom and under what conditions
these data may be shared with third parties. We also explain how we store your data and how we protect your data from unauthorized access.
data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.
the personal data you have provided us with.
If you have any questions about our privacy policy you can contact our contact person for privacy matters, you
find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store them (or have them stored), what
security techniques we use and to whom the data is accessible.
Email and mailing lists
MailBlue
Our website uses MailBlue, a third-party provider that handles email traffic originating
from our website and the sending of any newsletters. All confirmation emails that you receive
from our website and web forms are sent through the servers of MailBlue. MailBlue will never use your
name and email address for its own purposes at no time. At the bottom of every email that is automatically sent through our
website you will see the ‘unsubscribe’ link. If you click on this, you will no longer receive email from our website
website. This can seriously reduce the functionality of our website! Your personal data is protected by
MailBlue your personal data are stored securely. MailBlue makes use of cookies and other Internet technologies
that provide insight into whether emails are opened and read. MailBlue reserves the right to use your
use your data to further improve the service and, as part of this, to share information with
third parties for this purpose.
Office365
We use the services of Office365 for our regular business email traffic. This party has
appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our
data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic
confidentially.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later date, we will not be able to do so.
request – to contact you at a later date, we will ask you for your explicit permission. Your
information will not be shared with third parties, other than to meet accounting and other administrative
obligations. These third parties are all bound to secrecy under the terms of the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our
services further. These data (e.g. your IP address, web browser and
operating system) are not personal data.
Cooperation with tax and criminal investigations
Where applicable, Creationhub may be required by law to
sharing your data in connection with governmental fiscal or criminal investigations. In such
case we are obliged to share your data, but we will oppose this within the possibilities offered by law.
to oppose this.
Retention periods
We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us we will
If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must
invoices containing your (personal) data, we will therefore keep this data for as long as the applicable
These data will therefore be retained for as long as the applicable term lasts. However, employees will no longer have access to your client profile and documents that
we have produced as a result of your instructions.
Your rights
Under the applicable Dutch and European legislation, you as the data subject have certain rights with respect to
With regard to the personal data that is processed by us or on our behalf. Below we explain what these
We explain below what your rights are and how you can exercise them. In principle, in order to prevent abuse, we will send
Copies and copies of your data will only be sent to your e-mail address already known to us. In the event that you send the
In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to
identification. We keep a record of completed requests; in the event of a forgetfulness request
we administer anonymized data. All copies and transcriptions of data will be sent to you in the
machine-readable data format that we use within our systems. You have the right at all times to submit a
submit a complaint to the Authority for the Protection of Personal Data if you suspect that we are using your personal data in an
wrong way.
Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you.
or can be traced back to you. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you, at the e-mail address we have on record, a copy of all the data together with a list of the processors
who are holding this information, stating the category under which we have
stored.
Right to rectification
You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, rectified.
or can be traced back to you, to have them corrected. You can make a request to that effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relate to your person or can be
reducible, to restrict the data we process. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction.
will no longer be processed.
Right of portability
You always have the right to transfer the data that we process, or have processed, and which relate to you personally or are
are traceable to you, to be carried out by another party. You can make a request to this effect to
Our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is
request is granted, we will send you, at the email address we have on record, copies or copies of all the data
about you that we have processed or that has been processed on our behalf by other processors or third parties. In all likelihood we will be able
It is likely that in such a case we will no longer be able to continue providing our services, because the secure linking of data files is no longer possible.
interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of
By or on behalf of Creationhub. If you object, we will immediately cease the data processing
pending the settlement of your objection. If your objection is well-founded, we will make copies and/or
of data that we process (or have processed) to you and then permanently discontinue processing it. U
also have the right not to be subjected to automated individual decision-making or profiling.
processing. We do not process your data in such a way that this right applies. If you believe
believe that it does, please contact our contact person for privacy matters.
Cookies
Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service.
We use this service to track and get reports on how visitors use the website.
This processor may be obliged under applicable laws and regulations to provide access to this
data. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
In the event that third party software solutions make use of cookies, this will be stated in this
privacy statement.
Changes in the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
in relation to you, we will notify you by email.
Contact details
Creationhub
Hoogpoort 7
5253 RN Nieuwkuijk
The Netherlands
T (073) 648-4650
E contact@creationhub.eu
Contact person for privacy matters
Hans Hagendoorn